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How it works

From sign-up to removed, step by step

Here's exactly what happens after you join: what we ask you for, what we send to brokers, and what you'll see on your dashboard.

  1. Choose a plan and create your account

    Pick Individual, Family or Business and sign up with your email address. Payment is handled securely by Stripe, so we never see or store your card details.

  2. Give us your authority

    Before we contact anyone, you confirm four things:

    • You agree to our terms of service.
    • You've read our privacy policy.
    • You authorise us to act as your agent with data brokers.
    • You understand your details go to brokers overseas, only so we can ask them to delete them.

    Each confirmation is recorded with the date and time. You can download that record, and you can withdraw your consent from Settings at any time.

  3. Add the details brokers use to find you

    Your full name and any former names (a maiden name, for example), your email addresses and phone numbers, and your current and previous suburbs and cities. Brokers match on these, so the more complete they are, the more records can be found. Everything you enter is encrypted before it's stored.

  4. Run your scan

    Start a scan from your dashboard. For brokers that accept requests by email, we send a formal deletion request straight away. For the rest, the request goes to our team, who work through each broker's own opt-out process for you.

    Every request asks the broker to delete your details, stop selling or sharing them, and not add them back from other sources. Requests contain only what the broker needs to find your record. We never send your date of birth.

  5. Track it on your dashboard

    Each broker shows one of these statuses:

    • Queued: waiting to be sent, or with our team.
    • Request sent: the broker has the request and we're waiting for their reply.
    • Needs you: the broker wants something only you can give, such as confirming your identity.
    • Removed: the broker has confirmed your details are gone.
    • Not listed: we checked and found nothing to remove.

  6. Keep it that way

    Brokers can pick your details up again from new sources. While your plan is active we rescan automatically every 30 days, and you can run a scan yourself whenever you like. Each broker is contacted at most once every 30 days, so they aren't sent the same request repeatedly. You'll get an email when a removal is confirmed, plus a monthly summary. Both can be switched off.

Families and teams

Covering more than one person

On a Family or Business plan, the account owner invites each person, and each person signs up and gives their own authority.

Each person consents

We only act for someone who has given us their own authority. An owner can't sign someone else up without them.

Details stay private

The owner sees each person's first name (plus last initial on Business) and their overall progress. They never see which brokers listed that person or what those brokers held.

One bill

The owner's plan covers everyone they invite, up to 5 people on Family and 20 on Business.

Ready when you are

Create your account, give us your authority, and run your first scan.

Get started See the brokers we cover